Scalable, secure IT management solutions for managed service providers (MSPs)

Client Management tips for MSSP's

A guide to tracking MSP profitability

MSP : Adaptations for the modern workforce

Remote monitoring and management (On-premises)

RMM Central is an unified network monitoring and endpoint management for MSPs.It effectively manages and monitors every clients entire IT network. Discover, manage, monitor, and secure clients network devices with minimal resources and maximum return on investment.

Features


Get end-to-end visibility into clients' networks
Ensure 360-degree
Management and security
Proactively detect and deploy
Missing patches
Track all hardware and software in your network live
Control and troubleshoot devices remotely
Receive real-time alerts and manage faults in client networks

Unified endpoint management (On-Premises/Cloud)

Endpoint Central MSP is an endpoint management & security solution for MSP’s. It empowers the clients with streamlined endpoint management, fortified security, and real-time insights, all delivered through a top-notch service experience with a powerful, all-in-one solution

Features


Support and manage all major
OS flavors across endpoints
Automate patch deployment and software distribution
Integrate with help desk tools to meet your SLAs faster
Track granular asset data for hardware and software
Control and troubleshoot devices remotely
Create baselines to manage all types of client environments
Deploy security configurations to all network endpoints
Generate custom reports and individual customer bills

Enterprise service management (On-premises)

ServiceDesk Plus MSP is a full-stack service management for enterprises. It deploys a comprehensive help desk or service desk, complete with built-in account management, asset management, remote controls, and advanced reporting. Offers services and support to multiple clients with centralized controls thanks to the solution’s robust data segregation.

Features


Effectively troubleshoot incidents from every account
Manage client workstations remotely
Implement changes in a controlled, structured environment
Centrally manage purchases and contracts
Monitor business health using a unified MSP dashboard
Coordinate field staff and assign them to client locations

IT operations management (On-premises/Cloud)

OpManager MSP is a network performance monitoring solution to proactively monitor the performance, health, and availability of client’s networks with the solution’s out-of-the-box support for devices from multiple vendors and its compatibility with contemporary network technologies. It helps to manage multiple clients and cater to their diverse needs with customizations and automations. Site 24x7 is a remote monitoring for MSPs and CSP's to securely manage customers' front-end and back-end IT infrastructures remotely with the solution’s cloud monitoring, network monitoring, application performance monitoring, and end-user monitoring.

Key Offerings (OpManager MSP) / (Site 24x7)


Enhance network performance and availability monitoring
Acquire comprehensive service and VM health monitoring
Make fault management foolproof
Generate insightful reports on network performance and health Benefit from customizable dashboards and widgets
Get vital multi-tenant support details
Implement essential role-based user management
Diagnose and troubleshoot application bottlenecks
Optimize the digital customer experience delivered by single-page applications and websites
Automatically initiate remediation actions for alarm events
Share custom dashboards and reports with clients Configure a white-labeled customer porta

Identity and access management (On-premises)

PAM 360 is a complete privileged access security for enterprises to defend against privileged access misuse with our solution’s powerful access governance and contextual integrations with various IT services. It can centrally manage privileged access for the customers through a fully automated, policy-driven approach while achieving complete data segregation.

Key Offerings (OpManager MSP) / (Site 24x7)


Privileged account management
Secure remote access provisioning
Just-in-time privilege escalation
SSH key and SSL/TLS
certificate management
Privileged session management
DevOps and cloud security
Privileged user behavior analytics
Comprehensive auditing and reporting

Security information and event management (On-premises/Cloud)

Log 360 MSP is an unified SIEM solution for MSPs to deploy and scale centralized log management, threat analysis, and compliance management. It manages security and compliance for the clients, and provides threat detection and incident response in one convenient platform

Key Offerings:


Manage multiple customers while offering data security, high performance, fast deployment, and role-based access controls (RBACs).
Seamlessly manage multiple customer profiles from a single console without compromising data security.
Cover extensive auditing and reporting, forensic analysis, threat detection, investigation, and response (TDIR), security analytics, and cloud security.
Simplify deployment, configuration, and resource management requirements of customers, and gain value with preconfigured modules.
Save on resource utilization and log storage costs by choosing granular data retention policies and storage space allocation for each of your customers.

RMM Central is an unified network monitoring and endpoint management for MSP's.It effectively manages and monitors every clients entire IT network. Discover, manage, monitor, and secure clients network devices with minimal resources and maximum return on investment.

Features


Endpoint Central MSP is an endpoint management & security solution for MSP’s. It empowers the clients with streamlined endpoint management, fortified security, and real-time insights, all delivered through a top-notch service experience with a powerful, all-in-one solution

Features


ServiceDesk Plus MSP is a full-stack service management for enterprises. It deploys a comprehensive help desk or service desk, complete with built-in account management, asset management, remote controls, and advanced reporting. Offers services and support to multiple clients with centralized controls thanks to the solution’s robust data segregation.

Features


OpManager MSP is a network performance monitoring solution to proactively monitor the performance, health, and availability of client's networks with the solution’s out-of-the-box support for devices from multiple vendors and its compatibility with contemporary network technologies. It helps to manage multiple clients and cater to their diverse needs with customizations and automations. Site 24x7 is a remote monitoring for MSP's and CSP's to securely manage customer's front-end and back-end IT infrastructures remotely with the solution’s cloud monitoring, network monitoring, application performance monitoring, and end-user monitoring.

Key Offerings (OpManager MSP) / (Site 24x7)


PAM 360 is a complete privileged access security for enterprises to defend against privileged access misuse with our solution’s powerful access governance and contextual integrations with various IT services. It can centrally manage privileged access for the customers through a fully automated, policy-driven approach while achieving complete data segregation.

Key Offerings (OpManager MSP) / (Site 24x7)


Log 360 MSP is an unified SIEM solution for MSPs to deploy and scale centralized log management, threat analysis, and compliance management. It manages security and compliance for the clients, and provides threat detection and incident response in one convenient platform

Key Offerings (OpManager MSP) / (Site 24x7)


Common implementation fails :
  • Diverse landscape of endpoints with different OS and configurations leaving gaps in the coverage
  • Failure to protect from threats, including malware, ransomware, phishing, and zero-day exploits
  • Limited integration with existing infrastructure like network security systems, and identity and access management solutions
  • Excessive customization & over-engineering leading to maintenance complexities
  • IT staffs are not adequately trained on how to use the tools effectively, leading to underutilization or misuse
  • No/limited compliance with industry regulations and data protection laws
  • Resource constraints including financial resources for licenses and infrastructure, skilled personnel for deployment and management
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How we help you succeed:
  • Conducting thorough risk assessment & requirements gathering to identify the endpoints landscape, and potential threats/vulnerabilities specific to your organization
  • Defining clear objectives & scope, and measuring performance
  • Engaging stakeholders early & often, and strategize implementation
  • Implementation in phases aligning to objectives & security compliances
  • Ensuring data quality & migration
  • Thoughtful customization & integration
  • Providing ongoing training & preventive maintenance

Our value proposition

Consult

Configure

Care

Coach

Consult

Effective consultation is the key to successful product deployment and achieving the desired outcomes. Our expert advice helps optimize product design, functionality, and user experience for a more refined and effective deployment

Configure

Implementing a product successfully involves a series of strategic steps from requirement gathering to going live and beyond. We offer a structured approach in phases to ensure smooth rollout and win over adaptability challenges

Coach

Training is essential for ensuring that the product is used effectively, supporting a smooth deployment, enhancing user satisfaction, and maximizing the product's value and success. Our coaching program focuses on enabling users based on their role to achieve value.

Care

Preventive maintenance is essential for maintaining system performance, security, reliability, improving user experience, and supporting long-term business goals by proactively addressing potential issues and ensuring the system remains effective and up-to-date

Get a free consultancy from our expert right now!