Unified service management platform for the Digital enterprise

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How Organizations can carve out the right strategy to reach the pinnacle of service delivery

Full-stack Enterprise Service Management

ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. Available both on-premises and in the cloud, ServiceDesk Plus is the ideal choice for organizations looking for a scalable, secure, and extensible IT and enterprise service management solution with a proportionate ROI

Features


Incident management
Problem Management
Service Catalog
Change Management
Release management
IT asset management
CMDB
Project Management
Software asset management
Software license management
Purchase Management
Reports and dashboards

One-stop Customer Support Portal

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Features


Customer portal
Automated tracking system
Account & contact management
Reports, Dashboards & KPIs
Live chat
User survey
Mobile client
Canned responses
Multi-channel support
Time tracking & Billing
Knowledge base
SLA management
Field service management
Request life cycle
Integrations
Trouble ticketing software

Centralized & Automated IT Asset Management

AssetExplorer is an IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. It also provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts

Features


IT Asset Inventory Management
Software Asset Management
Asset Life Cycle Management
Software License Management
Purchase Order Management
Asset Tracking
CMDB

ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. Available both on-premises and in the cloud, ServiceDesk Plus is the ideal choice for organizations looking for a scalable, secure, and extensible IT and enterprise service management solution with a proportionate ROI

Features


SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Key Features


AssetExplorer is an IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. It also provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts

Features


Common implementation fails:
  • Resistance to change as users accustomed to existing methods, slowing down adoption
  • Inadequate training resulting capabilities not utilized to full potential, reducing ROI
  • Limited integration with existing systems and processes
  • Excessive customization leading to maintenance complexities
  • Data migration from legacy systems affecting data integrity
  • Not/limited compliance with security and regulatory requirements
  • No clear KPIs for measuring implementation success
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How we help you succeed:
  • Conducting thorough requirements gathering
  • Defining clear objectives & scope, and measuring performance
  • Engaging stakeholders early & often, and strategize implementation
  • Implementation in phases aligning to objectives & security compliances
  • Ensuring data quality & migration
  • Thoughtful customization & integration
  • Providing ongoing training & preventive maintenance

Our value proposition

Consult

Configure

Care

Coach

Consult

Effective consultation is the key to successful product deployment and achieving the desired outcomes. Our expert advice helps optimize product design, functionality, and user experience for a more refined and effective deployment

Configure

Implementing a product successfully involves a series of strategic steps from requirement gathering to going live and beyond. We offer a structured approach in phases to ensure smooth rollout and win over adaptability challenges

Coach

Training is essential for ensuring that the product is used effectively, supporting a smooth deployment, enhancing user satisfaction, and maximizing the product's value and success. Our coaching program focuses on enabling users based on their role to achieve value.

Care

Preventive maintenance is essential for maintaining system performance, security, reliability, improving user experience, and supporting long-term business goals by proactively addressing potential issues and ensuring the system remains effective and up-to-date

Get a free consultancy from our expert right now!